b 999's commitment to responsible gaming
Enjoy the entertainment, but stay aware. b 999 believes gaming should be fun — not stressful. Your wellbeing is our responsibility.
All casino and betting services at b 999 are for people aged 21 and above only. No account is activated without age verification, and participation by minors is strictly prohibited.
Our approach
b 999 has been built as an entertainment platform where you can enjoy the excitement of games in a measured and aware way. We know that most people play for fun — but in some cases gaming can turn into a habit that causes harm. Giving you the tools to make the right decision at that moment is the core purpose of our responsible gaming policy.
Our Terms and Conditions clearly state that every user must read and follow this policy before using b 999's services. Gaming should always be a source of enjoyment — not a way to solve financial problems or relieve stress.
b 999 encourages every player to set a budget in advance, stick to time limits, and never chase losses by placing more bets. Chasing lost money generally leads to even greater losses — this is a well-known risk and we want to make sure you are aware of it.
You can learn more about our company values and our commitment to users on our About Us page. b 999 is always committed to maintaining a safe and transparent environment.
If you have any questions or need help with your account, you will find answers to common questions on our FAQ page, or you can reach us directly via 24/7 live chat.
Self-control features
b 999 helps you stay in full control of your gaming. The features below are available directly from your account.
Set a deposit amount
Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately.
Control your playing time
Decide in advance how long you will play in one session. Once the set time is up, the system will automatically alert you.
Take a temporary break
If you want to step away for a while, use the account pause feature to close your account temporarily for anywhere from 24 hours to 6 months.
Permanent self-exclusion
If you feel gaming is getting out of control, apply for a permanent self-exclusion. Once this decision takes effect, the account cannot be reopened.
Review your gaming records
View your full history of deposits, withdrawals, and bets. Reviewing your records regularly is important for understanding your spending patterns.
24/7 support contact
Contact b 999's 24/7 live chat or email for any issue. Our team is always ready to assist in both Bengali and English.
Warning signs
If you notice any of the following signs in yourself or someone you know, it is time to seek help.
You keep placing bets to try to recover lost money, and feel restless or unsettled if you stop playing.
You are hiding the amount you play or lying about it to family and friends.
You are taking loans, dipping into savings, or using money meant for daily expenses to place bets.
You are spending long hours gaming instead of attending to work, studies, or family responsibilities.
You have tried to stop playing but keep failing and cannot control yourself.
You are turning to gaming to cope with stress, sadness, or loneliness — this is the most dangerous sign.
b 999 is here for you
We want you to be well. Do not hesitate to ask for help in any situation — stopping gaming is not a weakness, it takes courage.
How to get support
b 999 Live Chat
Reach our support team via 24/7 live chat. They will respond right away in Bengali and English and help you take the necessary steps.
Email support
Contact us by email to describe your issue in detail. Our team responds within 24 hours.
Family and close ones
Talk openly with a family member or trusted friend. Support from someone close to you can often be more effective than professional help.
Professional counselling
Do not hesitate to seek help from a mental health professional or counsellor. Mental health services in Bangladesh are becoming increasingly accessible.
General rules for healthy gaming
Responsible gaming does not just mean betting less — it means being honest about your financial limits and seeing gaming as a small part of your leisure time. Before you start playing at b 999, ask yourself a few questions: how much can I afford to lose today at most? How much time can I give to this? Deciding on those answers beforehand makes it much easier to stick to your decisions later.
Set a budget: Set aside a fixed amount for entertainment each month and decide never to deposit more than that. The deposit limit feature at b 999 helps you do this directly.
Learn from wins and losses: If you win a large amount in a day, set some of it aside rather than putting it all back into bets. In the same way, if you lose a lot, stop for the day — give yourself time to think clearly the next day.
Avoid alcohol or fatigue: If you are mentally tired or not thinking clearly, avoid placing bets. The chance of making poor decisions is much higher in that state.
Do not treat gaming as a source of income: Whether it is slots, casino games, or sports betting — the house always has an advantage. Expecting to earn regular income from gaming is not realistic.
To protect minors, b 999 asks that you keep your device and account details out of reach of others. Make sure younger members of your household cannot access your account. Our Privacy Policy explains in detail what measures we take to protect user information.