b 999's Privacy Policy
How your personal information is collected, used, and kept safe — this policy sets everything out clearly.
Introduction and Scope
b 999 operates an online gaming and betting platform for users in Bangladesh. This privacy policy explains what information we collect about you while you use our website, mobile application, and related services, why we collect it, and how that information is processed.
By registering with b 999 or using any of our services, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions, as both documents together form the overall framework of our relationship with you.
This policy applies to all individuals residing in Bangladesh who use b 999's services. Anyone under the age of 21 is strictly prohibited from using this platform, and we do not knowingly collect information from such individuals.
What Information We Collect
2.1 Information Provided at Registration
When you create an account with b 999, we collect the following information from you:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (for identity verification)
- Information linked to your preferred payment method (bKash, Nagad, Rocket, Upay, or bank account)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Login time, page visit history, and session duration
- Game play history, bet placements, and transaction records
- Data collected through cookies and similar tracking technologies
2.3 Information from Communications and Support
If you contact our customer support team via live chat or email, those conversations may be stored for quality improvement and record-keeping purposes.
How We Use Your Information
b 999 uses your information only for specific and legitimate purposes. We process your personal information for the following reasons:
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Processing applicable bonuses and promotional offers
- Preventing fraud, ensuring security, and detecting unauthorised activity
- Ensuring compliance with responsible gaming policies
- Providing customer service and technical support
- Improving our services based on your preferences and experience
- Meeting legal obligations
We do not sell your information to third parties. Information is shared only with service providers who directly assist in operating our services — such as payment processors, technology infrastructure providers, and fraud detection services.
Data Retention and Security
4.1 How Long Data Is Kept
Necessary information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a set period due to legal obligations and financial record requirements.
4.2 Security Measures
b 999 applies industry-standard technical measures to protect your information:
- SSL encryption — all data transmission takes place through encrypted channels
- Data stored on servers is kept encrypted
- OTP-based two-step verification for account access
- Access to personal data is restricted to authorised staff only
- Regular security audits and system monitoring
However, transmitting data over the internet is not entirely without risk — we make every effort to ensure maximum security, but cannot guarantee complete security.
Cookie Policy
The b 999 website uses cookies and similar technologies that store small data files in your browser. These cookies come in several types:
5.1 Essential Cookies
Without these cookies, core site functions such as login sessions, game loading, and payment processing do not work properly. These are always active.
5.2 Performance Cookies
These cookies are used to understand how users interact with the site. This information is aggregated and analysed anonymously.
5.3 Preference Cookies
These cookies are used to remember your language preference, saved login, and other personalised settings. You can manage cookies through your browser settings, though some features may become limited.
Sharing Information with Third Parties
b 999 may share your information with third parties only in the following circumstances:
- Payment providers: bKash, Nagad, Rocket, Upay, and bank transfer providers receive only the information needed to complete a transaction
- Technology partners: Server hosting, game software, and security service providers receive data under contractual confidentiality terms
- Legal requirements: When required to disclose information under a court order or lawful directive from a competent authority
- Fraud prevention: With fraud detection and security assurance services
All third parties that work with us are bound by confidentiality agreements and may not use your information independently or for marketing purposes.
User Rights
You have certain important rights regarding your personal information:
7.1 Right to Access
You may contact us at any time to find out what information we hold about you. This information will be provided to you within a reasonable time.
7.2 Right to Correction
If any information held in your account is incorrect or incomplete, you may request that it be corrected. Keeping accurate information is important for payment processing and account security.
7.3 Right to Close Your Account
You may contact our customer support team to request that your account be closed. However, certain information may be retained for a set period for legal reasons.
7.4 Right to Limit Communications
If you do not wish to receive promotional emails or notifications, you can turn this off through your account settings or by informing customer support. However, transaction-related and security notifications cannot be turned off.
Responsible Gaming and Data Protection
b 999 believes that safe gaming and the protection of personal information go hand in hand. We monitor your gaming behaviour to identify unusual or risky patterns and to provide support where needed.
Our Responsible Gaming policy discusses in detail how we use player information to keep them safe. Your information is also processed to manage protective tools such as self-limits, cooling-off periods, and account suspension.
This use of your information is not against you — it is done for your protection and is not used for any marketing purpose.
Protection of Children and Minors
b 999 is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. Age verification at registration is mandatory.
If we find information belonging to a minor in our systems, it will be deleted immediately and the associated account will be closed.
Changes to This Policy
b 999 reserves the right to update this privacy policy as needed. When changes are made, a new version will be published on this page and the "Last Updated" date will change. For significant changes, we may send a notification to your registered email or mobile number.
Continuing to use the platform after a policy change indicates that you have accepted the revised policy. We therefore recommend checking this page regularly.
Contact
If you have any questions, comments, or complaints about this privacy policy, please contact our customer support team. Our service is available seven days a week, 24 hours a day, in Bengali and English:
- Live Chat — speak directly with one of our agents through the website or app
- Email — [email protected]
Data rights requests (to access, correct, or delete information) can be sent by email. We generally aim to respond within 7 business days.
For more information, read our FAQ section, which contains answers to common questions about privacy and account security.
Your information at b 999 is always safe
Through SSL encryption and strict data protection policies, we protect every transaction and piece of personal information you share with us.
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